Definition of formal complaint

A formal complaint is an expression of dissatisfaction concerning Safetek EHS Global (Pvt) Ltd's product or service, when the complainant has drawn his or her concern to the attention of one of Safetek EHS Global's employees and is not satisfied with the response.

Safetek EHS Global takes all complaints extremely seriously and all staff are trained and committed to rectify any problem as soon as it is brought to their attention. It is recognized that a customer who has a complaint dealt with to their complete satisfaction is likely to become a more loyal customer.

Making a formal complaint

If you are dissatisfied with the way your problem has been dealt with by a front line member of staff, we encourage you to ask to speak to the manager for the section concerned. If the manager is unavailable, you should ask to speak to the Customer Services Director. You have the choice as to whether you wish to have your formal complaint dealt with by telephone or by letter, fax or e-mail.

If you have any queries, our friendly support team is available to help 24/7 via info@safetekglobal.com or call 0094770712925

Should you need to contact a tutor you can send a mail to tutor@safetekglobal.com or You can also refer the matter to NEBOSH (info@nebosh.org.uk) for further findings and also if you are not satisfied with the service provided by us.

If you prefer to have your complaint dealt with in writing. Please forward details of the complaint to Safetek EHS Global. You should include as much information as possible, including the nature of the problem, the date the problem occurred and details of who you have spoken to at Safetek EHS Global about the problem. You should also tell us what you think we should do to resolve your complaint. Please remember to provide full details of the address where you would like the response to be sent. Receipt of the complaint will be acknowledged on the same day that it is made by fax or e-mail. Letters will be sent out first class on the day of receipt.

We undertake to treat the complaint confidentially and to investigate it impartially and thoroughly. A written report will be sent within 10 working days, although every effort will be made to respond in five working days. Details of the investigation and our proposed remedial action will be included within the response.

Details of all complaints will be kept on the complaint file and used to assist staff training and annual performance appraisals.

The Director will ensure that your complaint has been dealt with fairly in line with our policies and procedures. You will receive a further written response from the Customer Services Director within 10 working days of your appeal being received, although our target is 5 days